General terms and conditions

Last updated: 23 October 2026.

In these terms and conditions, we make clear agreements about what you purchase from HACCP-cursus.com, how long it remains valid, how payment works and what you can expect from us.

1. Who we are

HACCP-cursus.com is a trading name of Rope Media B.V.
Registered address: Wilhelminaplein 1, 3072 DE Rotterdam
KvK number: 50337769
Contact: via the contact form. We respond within 2 working days.

2. Definitions

• We / HACCP-cursus.com: Rope Media B.V., trading under the name HACCP-cursus.com.
• You / customer: any person or organisation that has an account or purchases something from us.
• Training: a package of lessons, tests, mock exams, exam questions, explanations and/or study materials on a subject, as described on that training's page.
• One-off purchase: a training course you pay for once, with access for 180 days and without automatic renewal.
• Certificate: proof in your name confirming that you have completed the training and passed the final exam. The certificate is issued directly by HACCP-cursus.com.
• AI credits: credit in your account used to access the platform's AI features, such as asking questions to the AI tutor or generating an extra practice test.
• Account: your personal environment on our exam platform, where you take your training courses.

3. What you buy

• We create all our lessons, tests, mock exams, exam questions, explanations and study materials ourselves. Exactly what a training course includes is listed on that training's page.
• You purchase a training course as a one-off. You pay once and have access for 180 days. Nothing is automatically renewed or debited.
• You receive digital access to the training course in your account. You will not receive any physical products.
• With a training course that includes a certificate, you finish with our own final exam. If you pass, you can download your certificate in your account. The certificate proves that you completed the training. It is not a diploma from a government body or exam organisation.
• We keep our training courses up to date and are permitted to improve or adjust them, for example in response to new exam requirements or legislation. The core of what you purchased remains the same.

4. One-off purchase: access and validity

• With a one-off purchase, you pay once. Nothing is automatically renewed or debited, and you do not need to cancel anything.
• You have access for 180 days, starting from the moment your payment is received. Within that period, you learn at your own pace and pick up where you left off.
• Once your access expires, you can no longer open the training course. If you want to continue, you can purchase the training course again.
• If you do not pass the final exam, you can retake it at no extra cost and as often as needed, as long as you have access.
• Any certificate you have earned remains in your account even after your access expires, so you can view and download it at any time. You can no longer open or retake the training course itself.

5. AI credits

• With a one-off purchase, you receive 100 AI credits once, the first time you use an AI feature.
• If you need more, you can purchase additional AI credits in bundles within your account. You can view the bundles and prices in your account. Additional purchased credits are a one-off payment. No subscription is involved.
• Each AI feature costs a certain number of credits. You will see how many in the platform before you use the feature. Reporting an error in a question does not cost credits.
• AI credits do not expire. They are personal and tied to your account. You cannot transfer them or convert them into cash.
• You use AI credits within the training courses you have access to. If your access ends, your credits remain in your account for whenever you regain access later.
• AI credits are exempt from the right of withdrawal and are non-refundable. This applies to both used and unused credits, including any credits you purchased extra.
• The AI tutor is a study aid. We do our best to ensure the answers are accurate, but the AI can make mistakes. In case of doubt, our own exam questions, explanations and official sources take precedence.

6. Prices and payment

• All prices are in euros and are final prices. Our training courses are exempt from VAT, so no VAT is added.
• You pay upfront at checkout via our payment provider Mollie (for example with iDEAL or credit card). You receive access as soon as your payment has been received.
• We may adjust our prices. A new price does not apply to a training course you have already purchased.
• If you reverse a payment (chargeback) without a valid reason, we will block your access to the relevant training course. The amount remains due, along with any costs we incur as a result of the chargeback, within the limits of the law.
• If you order as a business (using a company name), you cannot reverse a payment for a delivered service.
• If we approve a refund request, we will refund the amount within 14 days using the same payment method.

7. Right of withdrawal (cooling-off period)

• If you purchase as a consumer, you have a 14-day cooling-off period. Within that period, you can cancel the agreement without giving any reason via the contact form, provided you have not yet used the training course.
• Once you take a mock exam, your right of withdrawal lapses. Our training courses are digital and instantly accessible. When placing your order, you therefore expressly agree to receive immediate access and that your right of withdrawal lapses as soon as you take a mock exam.
• No cooling-off period applies to AI credits. They are not covered by the right of withdrawal and will not be refunded (see section 5).
• If you withdraw within the cooling-off period and have not yet used the training course, we will refund the full amount within 14 days.

8. Your account

• Your account is personal. You must keep your login details secret and not give others access to your account. You are responsible for everything that happens through your account until you notify us that someone else is misusing it.
• The details you provide to us must be accurate and complete. You can read how we handle your personal data in our privacy policy.
• If an organisation purchases access for employees, each access grant is valid for one employee.
• You access a free mock exam using a free account. No rights can be derived from this.

9. Using our content

• We create all our exam questions and study materials ourselves. We register them with an i-DEPOT at the Benelux Office for Intellectual Property. The copyright and all other intellectual property rights to the website, the platform and the content remain with us.
• You may only use the training courses to prepare yourself for your exam. Copying, sharing, reselling, publishing, automated scraping or using our materials to train AI models is not permitted without our prior written consent.
• In the event of misuse, we may immediately block your access and terminate the agreement without a refund. In addition, we may recover any damages we suffer as a result of the misuse. If the misuse is committed by a business, that business will also be liable to pay an immediately due and payable penalty of €10,000 for each day the misuse continues.

10. Availability

• We do our best to keep the platform available at all times and to resolve outages quickly. We cannot guarantee that the platform will never be unreachable, for example due to maintenance or third-party outages.
• If an outage not caused by you lasts longer than 5 consecutive working days, we will extend your access by the number of days you were unable to access the platform.

11. Liability

• Our liability is limited to direct damages, up to a maximum of the amount you paid for the relevant training course in the 12 months preceding the damage.
• We are not liable for indirect damages, such as consequential loss, lost profits or failing an exam.
• These limitations do not apply in cases of intentional misconduct or deliberate recklessness on our part, nor to the extent that a limitation is not permitted by law.
• Report any damages as soon as possible after discovering them.

12. Force majeure

• In the event of force majeure (a situation beyond our control, such as disruptions to internet, telecommunications or power supplies, or government measures), we are not liable and we will suspend our obligations.
• If the force majeure lasts longer than 30 days, either party may terminate the agreement. You will receive a proportionate refund for any period for which you paid but did not have access.

13. Complaints

• Do you have a complaint? Please let us know via the contact form, including a clear description. We respond within 2 working days.
• We aim to resolve your complaint within 2 weeks. If we need more time, we will let you know within 2 working days.
• We handle your complaint confidentially and retain complaints for a maximum of 1 year.
• If we cannot reach an agreement together, the complaint may be submitted to Lexys Advocaten, Haringvliet 88, 3011 TG Rotterdam, acting as an independent third party. We abide by their ruling and will settle any consequences within 4 weeks. You always retain the right to go to court.

14. Amendments and other provisions

• We may amend these terms and conditions. An amendment will take effect no earlier than 14 days after we have announced it. For a one-off purchase you have already made, the terms that applied at the time of your purchase will remain in effect, unless an amendment is in your favour.
• If any provision of these terms and conditions is invalid, the remaining provisions will remain in full force and effect.
• You may not transfer your account or rights under this agreement to anyone else without our written consent.
• These terms and conditions and any agreement with us are governed by Dutch law. Any disputes will be submitted to the competent court in Rotterdam, unless the law designates a different court.